Refund and Return Policy
Effective Date: March 14, 2025
At Insurecast, we strive to ensure our customers are completely satisfied with their bathroom repair products. If you are not satisfied with your purchase, we offer a clear and straightforward refund and return policy. Please read the following terms and conditions carefully to understand our policy.
1. Return Eligibility
You can return products purchased from Insurecast within 30 days from the date of delivery. The product must be in new, unused condition and in its original packaging. To initiate a return, the product should not be damaged, altered, or show signs of wear and tear.
2. How to Return Products
To return a product, follow these steps:
- Step 1: Contact our customer service team at info@insurecast.xyz or call us at 630-613-2053 to request a return authorization.
- Step 2: Provide your order number and a detailed reason for the return. You may also be required to submit photos of the product if it is damaged or defective.
- Step 3: Once your return is approved, we will send you detailed instructions on how to return the product.
Please note that the customer is responsible for return shipping costs unless the product is defective or an error was made by us. We recommend using a trackable shipping service to ensure your returned items arrive safely.
3. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. The refund will be credited to the original payment method used at the time of purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Non-Returnable Items
The following products are non-returnable:
- Products that have been used, altered, or damaged by the customer.
- Custom or personalized items.
- Gift cards or vouchers.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
5. Defective or Damaged Products
If your product arrives damaged or defective, we will offer a full refund or replacement, depending on your preference. To ensure a prompt resolution, please contact us immediately upon receiving the damaged or defective product. You may be required to provide photos of the damage for verification purposes.
6. Exchanges
At this time, we do not offer exchanges for products. If you would like a different item, please return the original product and place a new order.
7. Customer Satisfaction
Your satisfaction is our priority. If you have any questions about our refund or return policy, or if you are unsure whether your product qualifies for a return, please reach out to our customer service team. We are here to assist you and ensure that your experience with Insurecast is positive.
8. Policy Updates
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically for any updates.
Contact Us
If you have any questions regarding our refund and return policy or need further assistance, feel free to contact us:
Email: info@insurecast.xyz
Phone: 630-613-2053
Address: 329 Kembery Drive, Chicago, Illinois, United States
Thank you for shopping with Insurecast. We appreciate your business and are committed to providing you with the best possible products and customer service.